RETURN & REFUND POLICY

Feel Beautiful PRO Beauty Shop

Last updated: February 9, 2026

1. Overview

Due to the nature of professional beauty supplies, hygiene-related products, and consumable items, all sales are final unless an item arrives damaged, defective, or incorrect.

By placing an order with Feel Beautiful PRO Beauty Shop, you acknowledge and agree to the terms outlined in this policy.

2. Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has entered processing or has been shipped, it cannot be cancelled, modified, or refunded.

To request a cancellation, contact us immediately at:
📧 info@feelbeautifulbb.com

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

Required for review:

• Your order number

• Clear photos of the item(s)

• Clear photos of the outer packaging and shipping label

Claims submitted without photo evidence or outside the 48-hour window may be denied.

If approved, Feel Beautiful PRO Beauty Shop may offer, at its sole discretion:

• A replacement (if available)

• Store credit, or

• A refund for the affected item only

Shipping fees are non-refundable.

4. Non-Returnable & Non-Refundable Items

For hygiene, safety, and professional-use reasons, the following items cannot be returned or refunded:

• Opened or used products

• Lash, waxing, skincare, cosmetic, or hygiene supplies

• Adhesives, liquids, gels, creams, or chemical products

• Tools, disposables, or kits

• Items damaged due to misuse, improper storage, or failure to follow instructions

• Sale or clearance items

• Gift cards

• Training materials, digital products, courses, or certifications

5. Returns (If Explicitly Approved)

Returns are only accepted if approved in writing by Feel Beautiful PRO Beauty Shop.

Approved items must:

• Be unused, unopened, and in original packaging

• Be returned within the timeframe stated in the approval email

Return shipping:

• Customers are responsible for all return shipping costs

• We strongly recommend insured and trackable shipping

• We are not responsible for items lost or damaged during return transit

Returns sent without approval will not be accepted.

6. Refund Processing

If a refund is approved:

• Refunds are processed within 7–10 business days

• Refunds are issued to the original payment method

• Shipping and handling fees are non-refundable

7. Missing or Stolen Packages

If tracking shows Delivered, Feel Beautiful PRO Beauty Shop is not responsible for lost or stolen packages.

Please:

• Check your delivery location thoroughly

• Contact the carrier directly

• Notify us within 48 hours if assistance is required

8. Professional Use Disclaimer

All products sold by Feel Beautiful PRO Beauty Shop are intended for professional use only, unless otherwise stated.

By purchasing, you confirm that you are properly trained and qualified to use these products.
We are not responsible for injury, reactions, damage, or unsatisfactory results due to improper use, lack of training, or failure to follow manufacturer instructions.

9. Allergies & Sensitivities

Customers are responsible for reviewing ingredient lists and performing patch tests prior to use. Individual reactions may vary.

Feel Beautiful PRO Beauty Shop is not responsible for allergic reactions, sensitivities, or adverse effects resulting from product use.

10. Chargebacks & Payment Disputes

Customers agree to contact info@feelbeautifulbb.com to resolve any order concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks or disputes may result in:

• Order denial

• Account restrictions

• Permanent refusal of future purchases

11. Pricing, Descriptions & Availability

We strive to ensure all product descriptions, pricing, and availability are accurate. However, errors may occur.

Feel Beautiful PRO Beauty Shop reserves the right to:

• Correct errors or inaccuracies

• Update product information

• Cancel or refuse orders at our discretion, including after an order has been placed

12. Processing & Fulfillment Delays

Processing and delivery times are estimates and may vary due to:

• Supplier availability

• Customs or carrier delays

• High order volume

Delays do not qualify for refunds unless explicitly stated.

13. Gifts

If an item was marked as a gift, any approved refund will be issued as store credit only.

14. Governing Law

This policy shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Feel Beautiful BB operates.

15. Contact Us

For questions or support regarding this policy, please contact:

📧 info@feelbeautifulbb.com